Terms of Use

Use of Aquarelli services is available to individuals and entities who can form legally binding contracts under applicable law. By using our services you confirm eligibility to enter into these terms.

Users must be at least 16 years old or have legal consent from a parent or guardian where local law requires it. Minors should obtain permission before providing personal data to Aquarelli.

Services must be used for lawful purposes and in compliance with all applicable local regulations related to electrical work, property access, and safety standards.

Certain services or features may not be available in all locations. Aquarelli operates in Malaysia and provides information relevant to local regulations and standards in Shah Alam and Selangor.

To access certain service features you may be asked to create an account. Account creation requires accurate contact information and a valid email address.

You are responsible for keeping account information accurate and current. Providing false information may result in suspension of access to certain services.

Keep your account credentials secure. Notify Aquarelli promptly if you suspect any unauthorized use of your account.

Accounts are personal and non-transferable unless explicitly agreed in writing by Aquarelli.

If you believe your account has been compromised, contact Aquarelli immediately at the contact details provided. We will take steps to secure the account and contribute.

Aquarelli may suspend or limit account access to protect users, to comply with legal obligations, or for suspected misuse. Notice will be provided where feasible.

Aquarelli provides information and can arrange lighting installation services. Service descriptions on chromas.digital detail typical scope, but actual work is governed by a separate service agreement for each project.

Service details, availability, and pricing are subject to change. Any material changes to contracted services will be communicated before implementation.

Service scheduling depends on technician availability, parts supply, and site conditions. Aquarelli will communicate expected timelines but actual completion may vary based on these factors.

Users must follow basic rules of conduct when using the site or services. Prohibited activities include attempts to disrupt service, engage in unlawful behavior, or misuse content.

• Do not attempt to access restricted administrative areas or non-public features.
• Do not use the service to transmit harmful, unlawful, or infringing content.
• Do not impersonate others or provide false information when contacting Aquarelli.
• Do not attempt to interfere with site operation or security.
• Comply with safety instructions provided by technicians during on-site work.
• Respect property and access rules when arranging on-site visits for installations.
• Report any observed misuse or security issues to Aquarelli promptly.

Users may upload photos or descriptions related to service requests. Uploaded content should be accurate and lawful.

You retain ownership of content you submit, subject to the license you grant to Aquarelli to use that content for service provision and improvement.

By submitting content you grant Aquarelli a non-exclusive, worldwide license to use, reproduce, and display that content for the purpose of providing and improving services.

You are responsible for the content you submit. Do not submit third-party personal information without consent.

Aquarelli may remove content that violates these terms or applicable law. Requests for removal will be assessed in accordance with applicable legal requirements.

All website content, activity, and materials are the property of Aquarelli or its licensors and are protected by intellectual property laws. Unauthorised use is prohibited.

• Do not copy, reproduce, or distribute Aquarelli website content for commercial use without permission.
• Do not remove or alter copyright, activity, or other proprietary notices.
• Requests for permission to use Aquarelli materials should be directed to the contact address provided.

Paid services include on-site lighting installation, product supply, and project management. Specific terms for paid services are set out in service agreements or invoices.

Pricing is provided in quotations or invoices and reflects scope, materials, and labor. Estimates are subject to change if site conditions or scope are altered.

Payment terms are specified in the service agreement or invoice. Accepted methods and due dates will be provided at the time of booking.

If any subscription services are offered, terms will specify billing frequency, renewal, and cancellation procedures.

Refunds, if applicable, depend on the service type and the terms agreed in the service contract. Refund decisions will be made based on documented facts and the applicable contract.

Cancellation policies and any applicable fees will be specified in the service agreement. Advance notice may be required for scheduling changes.

Prices may exclude applicable taxes, duties, or regulatory fees. Customers are responsible for taxes as required by law.

Aquarelli may update pricing; changes to active contracts will follow the change provisions in those contracts.

Failure to pay may result in suspension of services or recovery actions as permitted by law and the service agreement.

Information and materials provided by Aquarelli are for general informational purposes only and do not constitute professional advice. Site content should not replace consultation with qualified electrical or construction professionals.

To the extent permitted by law, Aquarelli is not liable for indirect, incidental, or consequential damages arising from use of the site or services. Liability for direct damages is subject to limits specified in applicable service agreements.

Third-party suppliers or subcontractors may be engaged to provide products or services. Aquarelli is not responsible for third-party terms or performance beyond reasonable contract management.

Aquarelli may suspend or terminate access to services for conduct violations, nonpayment, or legal reasons. Users may terminate their account according to the account closure procedures.

Termination may result in loss of access to account information and service features. Obligations accrued before termination, such as payment for services rendered, remain applicable.

Personal data collection and handling are described in Aquarelli's Privacy Policy. The privacy policy explains data types collected, processing purposes, legal bases, retention, and user rights.

By using Aquarelli services you consent to receiving communications by email, phone, or SMS for administrative matters, service updates, and billing as described in the privacy policy.

Aquarelli may revise these terms. Substantive changes affecting users will be communicated in advance where feasible. Continued use after changes constitutes acceptance of the revised terms.

These terms are governed by the laws applicable in Malaysia. Any local regulations related to electrical work and installations remain applicable to service delivery.

Disputes should first be addressed through direct contact with Aquarelli. If unresolved, parties may pursue alternative dispute resolution or legal proceedings consistent with Malaysian law.